Dear All,
I have a BPC 10 MS test server that i needed to change the password on. I know the provision for updating BPC 10 MS installation user is to update the passwords using the "Reset Login Credential" link in BPC Server Manager and restart the machine. I have done these server manager, updated the services logon accounts and the IIS Manager Permission Basic Setting in IIS. However, I am still unable to log on to BPC as the login wizard tells me that it cannot connect, go back to ensure the username and password are valid.
I took a look at the log and the Trace log for the login event is below.
Am I missing something? I would really appreciate some help on this as I do not want to reinstall. Thanks:
==============[System Error Tracing]==============
[System Name] : AuthHelper
[Message Type] : ErrorMessage
[Job Name] : WebSerivceHelper.Logon()
[DateTime] : 07/04/2015 23:56:20
[UserId] : demoadm
[Exception]
DetailMsg : {BusinessObjects.Enterprise.POAFHelper.POAFException+BOEException: COM exception cause: Unable to log on: Could not connect to server TestServer.wdf.sap.corp:6400. Please check that the server name is correct, and that the server is running.
---> System.Runtime.InteropServices.COMException: Unable to log on: Could not connect to server TestServer.wdf.sap.corp:6400. Please check that the server name is correct, and that the server is running.
at CrystalDecisions.Enterprise.Internal.SessionMgrClass.Logon(String UserName, String Password, String CMSName, String Authentication)
at CrystalDecisions.Enterprise.SessionMgr.Logon(String userName, String password, String cMSName, String authentication)
at BusinessObjects.Enterprise.POAFHelper.Internal.SessionHelper.logon(String user, String pwd, String cms, String auth)
--- End of inner exception stack trace ---
at BusinessObjects.Enterprise.POAFHelper.Internal.SessionHelper.logon(String user, String pwd, String cms, String auth)
at BusinessObjects.Enterprise.POAFHelper.ThickClientHelper.Logon(String user, String pwd, String cms, String auth)
at OSoft.Services.Application.AuthHelper.WebSerivceHelper.Logon(String username, String password, String authType, CMSAuthedInfo& info)}
==============[System Error Tracing End ]==============