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Unable to Install Excel Add-In

Hi

Has anyone ever had a problem when trying to install the Excel Add-in client on a user's PC? We have a particular user who can download the software from the Client Software Center but when the installation process starts he sees the below screen:

Image may be NSFW.
Clik here to view.
Installation_Incomplete.JPG

 

Is there anything I can check i.e. browser settings, excel settings? We have been able to successfully install the admin client on the same PC, just not the Excel Add-In.

 

Appreciate your responses,

Jamie


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