Hi all,
I am experiencing some issues while trying to connect a BPC for office client in BPC 7.5 SP4. After a succesfull installation, the machine which is going through the client diagnostic tool without a problem, is not able to connect to BPC. What I do is I launch the application from the launch page (this is reachable), and then try to connect to a server. However, before I am able to present the login details for the user, I receive the following message:
"The system cannot connect to the (HTTP://xxx.x.xxx.xx Application server. Verify that you have specified a Valid Application server name, or see if the application server is unavailable at this time."
It only happens on machines with office 2003 (well, I have not yet experienced it on office 2007). If I look into the log file which is created by BPC, this is giving the following message:
#2.0 #2010 11 01 12:34:11:999#+8:00#ERROR#ThickClientAuthHelper##EPM-BPC-MS##70cd4e24-85cd-41ed-84a8-cdcf7b6cfe3c###ThickClientHelper::LogOnWithDC()#########Plain##[LOG ID:22]System.TypeInitializationException: The type initializer for '<Module>' threw an exception. ---> <CrtImplementationDetails>.ModuleLoadException: The C++ module failed to load during process initialization. ---> System.DllNotFoundException: Unable to load DLL 'MSVCR80.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E) at _encode_pointer(Void* ) at _initatexit_m() at <CrtImplementationDetails>.LanguageSupport.InitializePerProcess(LanguageSupport* ) at <CrtImplementationDetails>.LanguageSupport._Initialize(LanguageSupport* ) at <CrtImplementationDetails>.LanguageSupport.Initialize(LanguageSupport* ) --- End of inner exception stack trace --- at <CrtImplementationDetails>.ThrowModuleLoadException(String errorMessage, Exception innerException) at <CrtImplementationDetails>.ThrowModuleLoadException(String , Exception ) at <CrtImplementationDetails>.LanguageSupport.Initialize(LanguageSupport* ) at .cctor() --- End of inner exception stack trace --- at OSoft.Consumers.Common.AuthHelper.WSClientProtocolWrapper.StartRequet(HttpWebRequest req, Uri uri) at OSoft.Consumers.Common.AuthHelper.WSClientProtocolWrapper.GetWebRequest(Uri uri) at OSoft.Consumers.Common.AuthHelper.WebService.wsSystemConfigService.GetWebRequest(Uri uri) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) at OSoft.Consumers.Common.AuthHelper.WebService.Proxy.SystemConfigService.SystemConfigService.Logon(String UserName, String Password) at OSoft.Consumers.Common.AuthHelper.ThickClientHelper.LogOnWithDC(String ServerName, Boolean IsHTTPs, Int32& StatusCode, String& ErrorMessage)#
What I have already done:
- Turn on and off proxy server.
- Installation and login with admin user.
- Installation and login without antivirus.
- Login with and without proxy server.
- SAP Note 1378085
- SAP Note 1383557 cannot be applied, as the appinfo.xml file is not created.
- SAP Note 1481347
- Server and client version are identical
What is strange, is that for some users it works, and for some it does not. However, not everyone in the company has the same laptop, so there could be an explanation. Are there maybe some excel addins that cannot be used in combination with BPC 7.5? I uninstalled for example Live Meeting addin for one user, but this also did not fix the problem.
Hopefull someone has an idea what would be next steps/usefull solutions!
With kind regards,
Tim